Level 2 NVQ Diploma in Front of House Reception

Qualification Ref: 500/9490/7

Course Offer

  • The Course is available through electronic learning.
  • The average course is 12-15 Months; however your own length of learning will be individually agreed.
  • The maximum number of workplace visits will be one visit per calendar month.
  • There will be an individually agreed programme of on and off the job learning.

Achievement

To achieve learners must complete a minimum of 37 credits in total

  1. 11 credits from GROUP A – MANDATORY UNITS
  2. At least 3 credits from GROUP B –  FRONT OF HOUSE RECEPTON OPTIONAL UNITS
  3. The remaining credits can be selected from GROUP B OR C
  UNIT TITLE CREDIT VALUE PLEASE TICK
GROUP A – MANDATORY UNITS
  Maintain a safe, hygienic and secure working environment 3  
  Work effectively as part of a hospitality team 3  
  Give customers a positive impression of self and your organisation (ICS) 5  
GROUP B – FRONT OF HOUSE RECEPTION OPTIONAL UNITS
  Deal with communications as part of the reception function 3  
  Deal with arrival of customers 4  
  Deal with bookings 4  
  Prepare customer accounts and deal with departures 4  
  Provide tourism information services to customers 5  
GROUP C OPTIONAL UNITS
  Produce documents in a business environment (cfA) 4  
  Use office equipment (cfA) 3  
  Communication in a business environment (cfA) 3  
  Handle mail and book external services 3  
  Provide reception services (cfA) 3  
  Store and retrieve information (cfA) 3  
  Resolve customer service problems (ICS) 6  
  Promote additional services or product to customers (ICS)

Deal with customers across a language divide (ICS)

6  
  Deal with customers across a language divide (ICS) 8  
  Maintain customer service through effective handover (ICS) 4  
  Maintain a deal with payments 4  
  Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector 2  

For more information about studying for work based learning in , contact Jude Ingram on 01507 601122 and Wesley Everton on 01754 610197 or email us with your enquiry.

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