Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Qualification Ref: 600/0839/8

Technical Certificate

Course Offer

  • The Course is available through electronic learning.
  • The average course is 9 months; however your own length of learning will be individually agreed.
  • The maximum number of workplace visits will be one visit per calendar month.
  • There will be an individually agreed programme of on and off the job learning

Achievement

To achieve a Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception), you must complete 14 credits in total;

  1. 7 credits must be selected from mandatory group A
  2. At least 1 credit must be selected from optional group B
  3. The remaining credits must be selected from Optional group B or C
UNIT UNIT TITLE GLH CREDIT VALUE
MANDATORY – Group A
1 Unit 151 Safe, Hygienic and secure working environments in hospitality 16 2
1 Unit 152 Effective teamwork 19 2
2 Unit 253 Giving customers a positive impression 18 2
2 Unit 292 Principles of customer service in Hospitality, Leisure, Travel and Tourism 10 1
OPTIONAL – Group B
2 Unit 254 Reception communication procedures in the hospitality industry 6 1
2 Unit 255 Arrival of customers 7 1
2 Unit 271 Deal with bookings 10 1
2 Unit 256 Departure of customers 7 1
OPTIONAL – Group C
2 Unit 272 Handle mail and book external services 10 1
2 Unit 260 Dealing with payments 9 1
2 Unit 288 Principles of promoting additional services or products to customers 10 2
2 Unit 275 Principles of storing and retrieving information 10 2
2 Unit 287 Principles of maintaining customer service through effective handover 15 2
2 Unit 291 Principles of resolving customer service problems 10 2

For more information about studying for work based learning in , contact Jude Ingram on 01507 601122 and Wesley Everton on 01754 610197 or email us with your enquiry.

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