Our Company

Vision

To deliver high quality learning that raises participation and attainment, that meets the individual needs of learners through collaborative partnership working and employer engagement

We Are

  • First College is a Registered Charity
  • Recognised as an Investor in People
  • An approved Matrix IAG Deliverer
  • Achieved The Lincolnshire Collaborative Quality Assurance Mark – Gold Standard
  • Achieved The Soil Association Food for Life Catering Mark – Gold Standard
  • A full member of the Work Based Learning Alliance
  • An Approved NVQ Assessment and Examination Centre
  • A ‘Not for Profit’ Company Limited by Guarantee
  • First College aims to be an Equal Opportunities Employer and Learning Provider

Company Objectives

  • To remain financially viable
  • To provide high quality learning services
  • To adhere to our customer service values
  • To provide staff with a positive, rewarding and safe working environment

Customer Service Values

  • Recognise and value people’s differences
  • Embrace diversity, challenge discrimination and promote inclusion
  • Ensure we provide a high level of customer service at all times
  • Treat all customers, internal and external, with the utmost courtesy and always in a professional manner
  • Support our staff and learners with their personal development
  • Listen and treat people as individuals when providing information and advice
  • Provide a safe and suitable environment for staff and learners
  • Continuously review that premises are maintained to the highest possible standard
  • Ensure we do as we say
  • Ask staff to maintain high standards and expect the same from customers
  • Constantly seek to improve our quality, effectiveness and efficiency
  • Ask for feedback and act to improve our level of service
  • Take pride in what we do
  • Meet or exceed our Customer Service Standard and challenge those that do not meet the standard